ACCESS IMAGES
Patient App
Conveniently access medical images and book your next appointment with the Central Queensland Patient App, IQ VUE.
Our Free Patient App is a secure digital portal that provides simple and secure, 24/7 access to your images and diagnostic reports.
You will have the capability to take your images and reports with you across Australia, via your smart phone, tablet or online web portal.
Using IQ VUE, you can easily request an appointment at a clinic for a day, time and location that suits you.
DOWNLOADS
Download the App via the Apple App Store for IOS devices or from Google Play for Android devices.
OR by:
How do Patient Apps work?
7 days after your appointment, you will receive an SMS text message asking you to activate your account.
Tap on the link in the SMS and follow the account activation process.
Once activated, you can securely access all your images immediately via the respective Patient app, or online via the practices web portal
It’s simple! We’ll step you through.
Account Activation Process
During your appointment, reception staff will ask you for your mobile number (or email address if preferred). 7 days after your appointment, you will receive a text message (or email if you opted to provide your email address) containing your activation link.
Click on this link to activate your account and download the Patient App from the Apple App Store or Google Play Store.
Logging In
Upon your first log in you will be asked to enter your username. Your username is the mobile number or email address you provided the reception staff.
You will be asked to set a password during the account activation process – be sure to make this something memorable as this will act as your password for future access to your images.
Optional two-factor authentication
To further safeguard your personal health information, we’re now offering optional Two-Factor Authentication (2FA) on our patient app. 2FA helps ensure that only you can access your account – even if someone else knows your password. It’s quick to set up and easy to use, providing extra peace of mind when accessing your imaging results or managing appointments. Enabling 2FA is optional but highly recommended. Please click here to find out how to set up 2FA.Viewing your images
Your images will reach your account 7 working days after your appointment.
Once you have access to your current images, you can easily share your images with family or other health practitioners by viewing the desired study and selecting the ‘Share’ icon. You can also save your images by selecting the ‘Export’ icon.
Accessing your Diagnostics Report
We will send your report directly to your health practitioner as they are in the best position to interpret the results for you. Please make a follow-up appointment with your referring practitioner to take you through the results.
Your report will become available to you on the patient app within 7-14 days following your appointment
What do you need to know?
LOGGING IN
If you forget your password, please select the ‘Forgot your password?’ option on the login screen. A password reset link will be sent to you.
If you’ve waited over 7 days and you have not received your text, then please submit a ticket to IQ Vue Support, or email support@iqvue.com.au
There are a couple of reasons why you may have not received the activation text message:
- We do not have your most up to date mobile number recorded on your file
- You ticked the OPT-OUT of Patient Portal option on your Patient Information & Consent paperwork
- You have previously activated your account
GENERAL
Central Queensland Radiology understands the need for high security regarding patient information. All patient information is stored at a highly secure Australian Tier IV Data Centre. IQ Vue is General Data Protection Regulation (GDPR) compliant.
Our images are also available via the IQ Vue web portal. If you have not logged in before you will need to set up your account details by following the link sent to you in the activation email.
No. Once you’ve activated your IQ Vue account you will not get any further text messages. You can login to IQ Vue after each visit to access your results going forward. Your images will appear on the app 7 days after your appointment, and the report will become available to you within 14 days of your appointment.
If you download IQ Vue, the app will provide notifications when a new study has been uploaded to your account. You will also be notified by email.
Please note, if you turn off push notifications in your account settings, you will not receive a notification each time a new study is uploaded to your account.
If you no longer want to receive your results online please let us know by emailing support@iqvue.com.au with your full name and date of birth.
IMAGES
Yes, your images can be saved from the IQ Vue Patient App and web portal by clicking the ‘Export’ option on the image page.
Yes, you can easily share your images by selecting the ‘Share’ icon in the app or via the web portal.
If you’ve waited over 7 days and your images have not become available to you on IQVue then please submit a ticket to IQ Vue Support, or email support@iqvue.com.au
Viewing your images is similar to viewing a standard web page and therefore your images will not take up any storage on your device, unless you choose to export them.
Our IT department can assist you with creating an account. Please contact support at
RESULTS & Follow UP
We will send your report directly to your referring health practitioner as they are in the best position to interpret the results for you. Please make a follow-up appointment with your referring practitioner to take you through the results.
Your report will become available to you on the patient app within 7-14 days following your appointment.
This report can be shared with family or other health practitioners by selecting the ‘Share’ icon on the selected images.
With the IQ Vue Patient App you can upload your referral and request an appointment for a specific day, time and location and practice in our network that suits you.
Once you submit your request, our dedicated booking agents will contact you to confirm your appointment details.
Alternatively you can book online via the website of the practice you would like to book into.
Please submit a ticket to IQ Vue Support, or email support@iqvue.com.au